top of page

Shipping Policy

We understand that receiving your orders in a timely manner is important to you. That's why we offer fast and reliable shipping services. Please read below for more information on our shipping policy.

Shipping That Brings Your Mug to You

  1. We usually ship the products in 1-2 days after receiving the order. Processing time could be longer if the products are out of stock.

  2. Consumers are entitled to get full refund if the processing time is unreasonably long.

  3. Estimated delivery time is 1-7 days. Shipping costs Shipping cost will be calculated based on weight and quantity when you place the order.

Returns Made Easy with Hope-Mug

  1. All of our products are carefully crafted and packaged to ensure they arrive in perfect condition. However, if there is an issue with your order, please contact us within 90 days of receiving your order and we will be happy to assist you with a return or exchange.

Stay Caffeinated - Even During Interruptions

  1. We may experience slow processing time during peak periods like Christmas and holiday season. Products could also be out of stock from time to time.

bottom of page